General information

NN makes its best to protect your data, and your security while using our services is of utmost importance for us. Notwithstanding the security measures taken by the company, using services via the internet still carries risks, from which you can protect yourself. We hope the information on this site will help you do that. Here you will find information about:

  • How NN communicates with customers
  • How can you find out if the site you visit is secure
  • How to protect yourself and your personal data from the threats online

How does NN communicate with customers?

Sometimes NN sends emails to clients. But how can you distinguish an email from us from an email sent by a third party that pretends to be us?

We at NN have strict rules in communicating with you:

-    Never and in no circumstances shall we expect you to confirm your personal data for access: user name, password, PIN code, or any other confidential information.
-    Never and on no occasion shall we send links to sites, in which you are to enter your personal data for access or other confidential information.

If you have any doubts about an email from NN, you can always contact us at or at 0800 11 464 (for free).

How can you find out if the site you visit is secure?

When you visit our site, you have to make sure that the connection is secure and that this is the right address of NN Bulgaria. Our website is easy to recognize and is, unlike, or other similar in writing addresses, which are used for fraudulent intent by malicious third parties.

Make sure that:

-    The internet address (URL) begins with https://
-    Your browser recognizes the secure link by visualizing a small padlock icon in the line where you introduce the address (the exact position of the padlock varies with the kind of browser and its version).

If you click on the padlock icon, you will receive further information on the SSL certificate. The owner of the website is indicated there – this should be NN. Make sure the data is correct and the certificate is valid.

NN works with well-known certificate authorities like Comodo, OpenTrust (Keynectis), GlobalSign and Verisign.

If the browser warns you about a problem with the certificate or the protected connection, you have to stop working with the site immediately and contact us.

Advance- fee scam

There is the so-called “advance- fee scam”, in which in electronic letters sent to thousands of addresses, offering large sums of money in exchange for up-front small “fee” for legal expenses coverage, opening an account and customs fees. Sometimes the money are offered as a prize from a lottery for which you never bought a ticket. Sometimes the wins are “deposited on an account abroad” but since the “holder” has no access to it, a percentage of the amount is offered to you for your help. In both cases, various fees have to be paid in advance.

Do not respond to such letters. They are part of a scam and you will never get the money promised.

We have to warn you that fraudsters sometimes use the name of NN or some other of our daughter companies.

How can we protect ourselves and our personal data from online threats?

Be careful with your personal data

Your username, password, PIN code, digital certificate or other confidential information are the key to your security online. Never and under no circumstances include them in an email or write them on easily accessible places. Be extremely careful with keeping documents containing your personal data and when sharing information in the social networks, where it can be used by malevolent third parties. Remember that responsibility to keep your personal data in secret is all yours.

Take care of the security of your computer

The proper maintenance of whatever device you use – a desktop, a laptop, a tablet or other mobile devices, is of key importance for your security online. For that reason:

-    Always install updates of the operation system and the software you use. More often than not these updates prevent breakthroughs into the system.
-    Install and maintain an updated antivirus system in your computer.
-    Install and maintain an updated firewall in your computer.
-    Install programs only from trusted and reliable sources.

Beware of spam

-    Use spam filters to avoid even the appearance of such messages.
-    Never respond to a spam email. This will mark your email address as active and will result in getting much more unwanted messages.
-    If, all the same, you read a spam message, remember that if something seems too good to be true, most probably it is not true.

Last update: 26.08.2019